Terms of service

About these terms

These terms apply when you use the The Home Service Club website or apps to book home services. The Home Service Club is operated by [Legal entity name] (company number [00000000]), [Registered office address]. By creating an account or making a booking you agree to them.

The service

The Home Service Club lets you book home services (for example heating, plumbing, electrical, drainage and roofing work) that are carried out at your property by a vetted service company and its engineers. The work itself is performed outside the app, by the service company, under these terms and any additional terms they provide.

Your account

• You must be 18 or over and give accurate contact details and a correct property address.
• Keep your password private. You are responsible for activity on your account.
• You can delete your account at any time from Settings. See our privacy policy for what happens to your data.

Bookings, prices and payment

• The price shown when you book is the call-out price for that service, including VAT. It is fixed at the time of booking.
• If more time or additional work is needed, the service company will propose an extra charge in the app. Nothing extra is chargeable until you approve it.
• For larger work you may receive a quote. A quote becomes a booking only when you accept it and pick a date. Quotes expire on the date shown.
• Payment is arranged with the service company as described at the time of booking. Purchases are not made through Apple’s or Google’s in-app purchase systems.

Cancellations and changes

You can ask to cancel a booking that has not started from the booking page; the service company confirms the cancellation. Work that has already begun, and materials already bought for your job, may be charged. The service company may reschedule with reasonable notice where an engineer is unavailable.

Access and safety

You agree to give the engineer safe access to the property at the booked time and to tell us about anything they need to know in advance (parking, pets, hazards). Engineers may take photos of the work area for the job report.

Problems with the work

If something is wrong after a job is marked complete, report it from the booking within 48 hours and the service company will arrange a callback visit. Your statutory rights as a consumer are not affected by these terms.

Our responsibility

The Home Service Club provides the booking platform and oversees the service companies on it. The service company carrying out your job is responsible for the quality of that work and holds its own insurance. Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot be limited by law.

Acceptable use

Do not misuse the platform: no abusive messages, no uploading of unlawful content, no attempts to access other customers’ data or to interfere with the service. We may suspend accounts that breach these terms.

Engineers using the Surveyor app

The Surveyor app is provided to field engineers employed by service companies on the platform. Access is granted and removed by the employer. Engineers must only use it to fulfil visits assigned to them and must handle customer information in line with our privacy policy.

Changes and contact

We may update these terms; the date at the top shows the current version. Questions go to support@thehomeserviceclub.co.uk. These terms are governed by the law of England and Wales.