Legal
Last updated 15 September 2026
The Home Service Club is operated by [Legal entity name] (company number [00000000]), [Registered office address]. We are the data controller for the personal data described in this policy. You can reach our privacy contact at privacy@thehomeserviceclub.co.uk.
This policy covers the The Home Service Club website, the customer app, and the Surveyor app used by the field engineers of the service companies who fulfil bookings.
Your name, email address, phone number and the address where the work is carried out. Engineers: your name, work email, phone number and an optional profile photo, provided by your employer.
What you tell us about the job, your preferred dates, and any photos or short videos you attach so the engineer can prepare. Messages you exchange with the service company on a booking, support tickets and their attachments, reviews you leave, and any issues you report.
If you use the microphone to dictate a description, the recording is sent to OpenAI to be converted to text and the text is added to your booking. We ask for your permission before the first recording. The audio is not stored by us.
When an engineer taps “On my way”, their current position is captured once, in the foreground, to estimate the arrival time shown to the customer. The position is used for that calculation and is not stored. The Surveyor app never tracks location in the background.
A push-notification token for each device you enable notifications on, the app version, and standard server logs (IP address, browser or device type, timestamps) used for security and troubleshooting. We do not use advertising or analytics trackers.
Our lawful bases under UK GDPR are performance of a contract (delivering the service you booked), legitimate interests (security, service quality, keeping business records) and, for voice notes, your consent.
The service company assigned to your booking (and their engineer) sees the details needed to do the job: your name, address, phone number, the job description and attachments, and messages on the booking. Engineers do not see prices or payment details.
We use these providers to run the service. Each processes data on our instructions and under contracts that require equivalent protection:
| Provider | Purpose |
|---|---|
| Vercel | Hosting the website and apps’ backend; storage of uploaded photos, videos and attachments |
| Neon | Database hosting |
| OpenAI | Converting voice notes to text (with your permission) |
| Google (Routes API) | Estimating an engineer’s drive time from their one-off position to your postcode |
| postcodes.io | Converting UK postcodes to map coordinates |
| Resend / email provider | Sending transactional email |
| Apple, Google and Expo | Delivering push notifications to your device |
We do not sell personal data and we do not share it with advertisers. We may disclose data where the law requires it.
Booking records, messages, quotes, charges and reviews are kept while your account is open and for six years afterwards as business and tax records. Support tickets are kept for three years. Push tokens are deleted when you turn notifications off, sign out, or the device stops responding.
Customers can delete their account at any time from Settings → Delete account in the app or on the website. Live bookings are cancelled, your sign-in details and devices are removed, and your name, email, phone number and address are removed from our records. Completed booking history is retained in anonymised form for the period above. You can also email privacy@thehomeserviceclub.co.uk to ask us to do this for you.
Engineer accounts are created and removed by the employing service company; ask your office to remove yours.
Under UK GDPR you can ask for a copy of your data, ask us to correct or delete it, object to or restrict certain processing, and withdraw consent where we rely on it. Write to privacy@thehomeserviceclub.co.uk. You can also complain to the Information Commissioner’s Office at ico.org.uk.
The service is for adults arranging work on their homes. We do not knowingly collect data from anyone under 18.
We will post any changes here and update the date at the top. Material changes will be announced in the app.